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Broking Services
In case your concerns are not addressed, you may escalate it to the subsequent Level as per the below matrix. Please quote your Email Interaction Number while raising your complaint to the subsequent level.
Escalation Level 1
Customer Care
Shoukat Divekar/Prashant Shere
Escalation Level 2
Head of Customer Care
Ravindra Govalkar
Escalation Level 3
Compliance Officer
Preeti Lalwani
Escalation Level 4
CEO / Business Head
Pawan Agarwal
Escalation Level 5
Designated Director
Nitin Rao
In absence of a response/complaint not addressed to your satisfaction, you may lodge a complaint with:
- https://scores.gov.in/scores/Welcome.html
- https://investorhelpline.nseindia.com/NICEPLUS/
- https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
- https://www.cdslindia.com/Footer/grievances.aspx
Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.
Demat Services
Customer Servicing
Shoukat Divekar/Prashant Shere
Head of Customer Care
Ravindra Govalkar
Compliance Officer
Preeti Lalwani
CEO / Business Head
Pawan Agarwal
In absence of response/ complaint not addressed to your satisfaction, you may lodge a complaint with CDSL at https://www.cdslindia.com/Footer/grievances.aspx or SEBI at https://scores.gov.in/scores/Welcome.html or with. Please quote your Complaint Ref No. while raising your complaint at SEBI SCORES/Depository portal.
